Multichannel support. Zero lost conversations.
SLA response timers, agent collision warnings, Knowledge Base auto-lookup, and email/social conversion.
Modules: bottickets, botattendant, botkb — fully modular and integrated.
Omnichannel Ticket Queues
Unify customer inquiries. Convert emails, WhatsApp chats, Instagram messages, and website forms into tickets in a single queue. Tickets preserve complete communication history across channels.
SLA Breach Countdown
Monitor support delivery levels. Tickets display active timers calculating first-response target deadlines. System automatically escalates tickets near breach, alerting standby managers.
AI Draft Auto-Suggestions
Solve support requests faster. The helper bot queries your KB database and drafts proposed ticket replies based on past resolutions, reducing average agent resolution times.
How BotUI compares
No vendor lock-in. Self-hostable core. Open API integrations.
| Feature | BotUI Helpdesk | Zendesk Support | Freshdesk |
|---|---|---|---|
| SLA Countdown Timer | ✅ Included | ✅ Yes | ✅ Yes |
| AI Knowledge Suggest | ✅ Yes (botkb) | ❌ Add-on ($) | ❌ Add-on ($) |
| WhatsApp Integration | ✅ Yes | ❌ High-tier add-on | ❌ High-tier add-on |
| Collision Warnings | ✅ Yes | ✅ Yes | ❌ No |
| Base Price/agent/mo | $6 | $19 | $15 |
Even Better Together
Bundle your subscription with our other BotUI components for discounts.
Ready to deploy?
Configure your plan above, see the pricing breakdown, and checkout instantly.