Every escalation, handled with full visibility.
Monitor the handoff queue, accept and transfer conversations, and track wait, resolution and CSAT across WhatsApp, web, Instagram and more. Self-hosted, every transcript stays on your infrastructure.
Everything Handoff needs to run your business
Powerful capabilities with AI orchestration — all self-hosted on your infrastructure.
Why businesses choose Support Analytics ALPHA
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Live handoff queue: Waiting conversations with priority, wait time and channel filters, sortable by urgency and claimable with a single click.
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Agent management: Invite agents, track availability, active chats, handled-today counts, skills and CSAT per agent, with CSV export.
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Multi-channel handoff: WhatsApp, web chat, Instagram, Facebook, email and Telegram handoffs with media support across every connected channel.
Live handoff queue
Waiting conversations with priority, wait time and channel filters, sortable by urgency and claimable with a single click.
Agent management
Invite agents, track availability, active chats, handled-today counts, skills and CSAT per agent, with CSV export.
Multi-channel handoff
WhatsApp, web chat, Instagram, Facebook, email and Telegram handoffs with media support across every connected channel.
CSAT surveys
Automatic one-to-five-star satisfaction surveys after resolution, with free-text feedback and trends per agent and channel.
SLA monitoring
First response, resolution and CSAT targets with active breach tracking and performance measured against goals in real time.
Transcript search
Search full handoff transcripts by keyword or agent, with duration, outcome and message counts in one history.
Manage Handoff via Chat
Create records, run queries, and trigger workflows directly from WhatsApp or your team chat agent.
Conversational Handoff
Why businesses choose Pragmatismo Handoff
100% Data Sovereignty
Your files and data remain entirely inside your own servers. Rest assured with native compliance for LGPD, GDPR, and strict internal security standards.
AI-Powered Efficiency
Automate document draft compilation, write summaries, and generate templates directly with built-in private AI running securely on your instance.
Zero Per-User Licensing Fees
Scale to unlimited users without worrying about escalating seat costs. You pay only for the virtual server resources, saving up to 80% compared to SaaS suites.
Sovereign Handoff Pricing
Unlimited agents and conversations at one flat price. Run support on your own servers.
One Flat Server Cost. Zero Seat Fees.
Why pay a monthly tax for every user in your company? Deploy Pragmatismo Handoff on your private server and scale to unlimited seats for free.
| Capability |
Self-Hosted Choice
Pragmatismo
|
Zendesk | Intercom |
|---|---|---|---|
| Self-Hostable CoreDeploy the complete code on your own servers with zero vendor lock-in. | Yes (0 license fee) |
No (Cloud lock-in) |
No (Cloud lock-in) |
| User Licensing FeesLicensing cost per seat as your organization grows. | $0 (Unlimited users) |
$8 / user / mo |
$10 / user / mo |
| Pricing StructureBilling scaling model: flat hosting vs per-seat licenses. | Flat VM rate ($10/mo) |
Scales per seat |
Scales per seat |
| Native Handoff engine, AI features, and REST API included in the Suite | Included | Add-on / separate | Add-on / separate |
Unlike commercial SaaS suites that rent you software per seat, Pragmatismo runs inside a lightweight, highly optimized container on your private hardware or standard cloud VM. Your licensing fee is $0 — your only cost is the flat VPS resource, starting at just $10/mo.
Even Better Together
Bundle your subscription with our other other modules for discounts.
Ready to deploy?
Configure your plan below, see the pricing breakdown, and checkout instantly.