IT service desk that resolves incidents faster
Service catalog requests, change management approval paths, SLA count-down breaches, and CMDB assets.
Modules: botproject, bottickets, botkb — fully modular and integrated.
ITIL Incident Operations
Process server outages or system requests in a unified pipeline. Agents can create incident reports, link tickets to CMDB hardware items, document solutions, and update our integrated wiki.
CMDB Infrastructure Map
Map corporate assets (servers, websites, user credentials, cloud APIs). The CMDB dependency graph visualizes how servers affect websites, helping engineers identify blast zones during outages.
SLA Monitoring & Escalation
Track target resolution times. Visual countdown timers warn agents of impending breaches. System automatically escalates unassigned tickets, sending reminders to engineering leads via webhook integrations.
How BotUI compares
No vendor lock-in. Self-hostable core. Open API integrations.
| Feature | BotUI ITSM | Jira Service Desk | ServiceNow |
|---|---|---|---|
| ITIL Incident Pipeline | ✅ Included | ✅ Yes | ✅ Yes |
| CMDB Dependency Graph | ✅ Yes | ❌ Add-on ($) | ✅ Yes |
| SLA Breach Alarm | ✅ Yes | ❌ Add-on ($) | ✅ Yes |
| Ultra-fast execution speed | ✅ Yes (Sub-10ms response) | ❌ Slow Java stack | ❌ Heavy JS framework |
| Base Price/agent/mo | $8 | $20 | $75 |
Even Better Together
Bundle your subscription with our other BotUI components for discounts.
Ready to deploy?
Configure your plan above, see the pricing breakdown, and checkout instantly.